FAQ
1. How to leave a request?
You can submit a request through the form on the website or by writing to us via messenger. Please include a brief description of the task so that we can clarify the details more quickly and suggest the appropriate format of work.
2. What tasks do you perform?
We help with online services, setting up essential tools and access, two-factor authentication, account recovery, assistance with video-calling platforms, basic server configuration in Discord or TeamSpeak, and many other small digital tasks.
3. How long does it take to complete the task?
Timeframes depend on the scope and nature of the request. In most cases, smaller tasks are completed within the agreed-upon timeframe after payment.
4. In what format does communication take place?
Communication is conducted via a messenger convenient for the client. You can choose any of the popular platforms – the links are provided on the website.
5. Do you work with clients from other countries?
Yes, we work with users from different countries and time zones. Response times may vary slightly, but in most cases we reply fairly quickly.
6. What information do I need to provide?
Only what is necessary to complete the task: a description of the problem and any technical details that will help solve it. We do not request unnecessary personal information.
7. How does payment work?
After clarifying the details and confirming the terms, we generate a personalised payment link (invoice). Payment is processed through a reliable payment service. Once the payment is successful, the work begins.
8. What payment methods are available?
Available payment methods depend on the selected payment service and the customer’s region. Bank cards, e-wallets, and other standard payment methods are typically supported. The full list is shown directly on the invoice.
9. How can I be sure that my payment has been processed?
After a successful payment, a confirmation is displayed on the payment service’s screen, and you are automatically redirected to the /success page on our website.
10. What if I need help again?
You can message us directly via messenger or submit a new request using the form. Returning clients can expect faster clarification of terms, as we are already familiar with previous requests.
11. How do I process a refund?
Refunds are available in the cases described in the refund policy. Requests must be submitted within the specified period, and funds are refunded using the same payment method. Please review the full policy on the /refund page.
12. Can I get a consultation before paying?
Yes. You can ask any clarifying questions before payment – just write to us via the form or messenger.